How do the Compliance Watch and legacy guarantees work?

The guarantee has three distinct legacy promises, and the catalog change does not silently broaden them. The published any-reason and Never-Miss terms remain attached to qualifying legacy subscriptions that were sold with those terms. They do not automatically transfer to Compliance Watch; while enrollment and terms remain under review, no new Compliance Watch guarantee should be assumed unless an approved order page and Checkout expressly display one.

For a qualifying legacy annual plan, the any-reason promise says: annual plans carry a 30-day any-reason guarantee: contact us within 30 days of purchase and we refund the plan in full. No questions asked.

For a qualifying legacy annual or grandfathered monthly subscription, the Never-Miss promise says: if a material change appears in the supported public records we re-check daily for your property and we do not email you within one business day of our re-check first showing it — or a supported rental-license expiration date passes without our 60-, 30-, and 7-day reminders — we refund double your annual fee. For an eligible grandfathered monthly subscription, the remedy is twice the latest monthly fee actually charged for the affected property, not an annual-fee refund.

The Never-Miss Guarantee applies only while the affected property is covered by an active, paid annual plan or an eligible grandfathered monthly subscription and monitoring remains available through the paid period. A property added after the change or reminder trigger is not covered for that earlier event. Legacy monthly eligibility ends when that subscription's paid access ends or the customer accepts a migration.

A supported material change is a production monitoring transition labeled new issue, expiring, action needed, resolved, or materially changed from a successful comparison of supported public records. It does not include an owner-confirmation or private fact, a cosmetic wording change, a City source outage, or a change the City has not yet published to a supported source.

For a supported material change, the notice clock begins when our first successful scheduled re-check detects and records the change, not when the underlying event occurred or when the City first published it. One business day means by 11:59 p.m. America/New_York on the next Monday-through-Friday day, excluding U.S. federal holidays. For license reminders, the applicable clock is the supported expiration date in monitoring: if coverage begins or the date first becomes available inside a 60-, 30-, or 7-day threshold, only the later reminder stages that remain available are covered.

For an eligible annual plan, the Never-Miss remedy is twice the annual fee actually charged for the affected property for the paid term in which the missed event occurred. When multiple properties are sold for one portfolio total, the affected property's fee is the net annual subscription amount actually paid for that term after discounts or credits and excluding tax, divided equally by the validated covered-property count recorded for that term, rounded to the nearest cent. For an eligible grandfathered monthly subscription, the Never-Miss remedy is twice the latest monthly fee actually charged for the affected property before the missed event. It is not twice an annualized amount.

Submit a Never-Miss request within 30 calendar days after the missed alert or reminder was due, from the subscription email, with the affected property and missed-event date. One remedy is available for the same missed event on the same property.

Third, customers who bought the former Property Audit & Action Plan keep that legacy purchase's own promise: the Property Audit & Action Plan keeps its own promise: if it does not make your property's next step clearer than it was before, contact us within seven days and we will refund the purchase. The former audit is not offered to new customers. A standing correction promise sits underneath all products: if our software incorrectly presents a supported public record because of our error, we will re-run the check, correct the report, and refund your latest payment.

Guarantee requests are reviewed manually by our support team; include the property address and the date of the missed change or reminder.

The limitation, stated as plainly as the promises: these guarantees are refund promises about our own detection and reminders. They do not promise legal compliance, City approval, a successful license renewal, or the accuracy of the City's underlying records. The full written terms live at the terms page linked below.