Terms of Service
Version 11 · effective August 30, 2026
Service description
Philly Rental Compliance is an information and workflow service. The free Property Readiness Check reads City of Philadelphia public records for an address you provide. Compliance Watch is the software-only monitoring service for supported-source rechecks, owner confirmations, dated to-dos, configured reminders, and history. New enrollment is currently paused; this description does not create a purchase offer.
Philly Rental Compliance is operated by Philly Rental Compliance LLC, with a mailing address at 1 N Broad St, Philadelphia, PA 19107. That is the party you are contracting with. Written notices may be sent to that address or to support@phillyrentalcompliance.com.
What the service does not provide
We are not a law firm, filing service, property manager, or inspector, and we do not provide legal advice. For legal questions, consult a licensed Pennsylvania attorney.
We do not file applications, submit documents, coordinate testing, inspect a property, or manage it for you.
Public-record limitations
The City of Philadelphia controls its own records, reviews, and processing times. We report what the City's public data shows; we cannot and do not guarantee City outcomes or timelines.
Reports reflect supported public records at the time of the check. They are provided for information and are not a guarantee of compliance or a substitute for the City's own determinations.
Owner-confirmation items
Some requirements aren't in the City's published data, such as your lead-safe/lead-free certificate or business-tax standing. We flag those clearly for you to confirm, rather than guessing or implying a pass.
Purchases
The Property Readiness Check is free and requires no card. There is no new owner checkout or current public paid offer. Pages that describe Compliance Watch or the managed-compliance pilot are preparation materials only and do not accept payment or create enrollment. Any future paid offer must publish its scope, price, renewal or completion terms, cancellation path, and approved service assurances before checkout opens.
Historical purchases remain governed by their recorded terms. A customer who previously bought the one-time $29 Property Audit & Action Plan keeps durable report access unless that purchase was refunded. Eligible, unrefunded legacy audit purchases also keep their one-use 30-day credit toward the product recorded at purchase as PRC Compliance OS. Existing subscription customers keep their recorded renewal, cancellation, refund, receipt, and billing-history access unless they voluntarily accept a migration offer. The current public name, Compliance Watch, does not rename or replace a historical customer's agreement, receipt, or guarantee.
Free license-date reminder
The optional free reminder is separate from paid annual monitoring. It requires double opt-in: you request it for one selected property, then deliberately confirm it from your inbox before reminder delivery is enabled. One reminder when the rental-license expiration date on City records is about 30 days away, or shortly after confirmation if fewer than 30 days remain. It provides at most one free reminder for that supported license cycle; it does not include supported-record change alerts, monthly status messages, tasks, or history.
Its unsubscribe option turns off the free license-reminder email type for that inbox across its selected properties. Unsubscribing from that free type does not cancel an annual subscription or stop payment receipts or security messages.
Philadelphia renter property check
The renter property check provides a free, high-level preview for one Philadelphia address search. The preview may show a normalized address and scope, or may show that supported records or candidates did not line up cleanly. It does not require an account or payment. After a successful check, you may choose to buy the full Philadelphia Renter Property Report for $9.99 as a one-time purchase. There is no subscription, trial, recurring charge, financing, or pay-later plan, and your landlord is not contacted.
The paid report adds the exact supported rental-license number, status, and dates when available; supported L&I record count and item details when available; address and unit/building scope; any supported-source or match limitation; checked-at timestamp; official source links; plain-language explanations; and questions and free tenant-help resources to consider next. For a confidently matched result, the report identifies the normalized matched address and scope. For an ambiguous result, it instead documents the searched scope, candidate addresses or units, and the mismatch requiring review; it does not claim that any candidate was confirmed. A missing field is labeled unavailable rather than treated as clear or compliant. The dated report can be printed or saved as a PDF from the browser.
A successful payment immediately opens the private report in your browser, and we send the same private report link to the email address provided at checkout.
Reports organize public records and general information. They do not decide what anyone owes, whether rent may be withheld or recovered, whether an eviction is valid, whether a unit is safe, or any other legal right or outcome. Do not stop paying rent or ignore a court notice based only on a report; contact free tenant legal help or a Pennsylvania attorney.
Each private paid-report link remains available for 90 days from purchase. Save or print a copy before that period ends. Reopening checkout does not change historical purchases, private links, receipts, retention periods, or refund rights. If our software displays a supported public record incorrectly because of our error, contact us. We will correct the report and refund the $9.99 purchase. Email support@phillyrentalcompliance.com from the purchase email and include the property address and approximate purchase date so we can locate, re-run, correct, and refund the right purchase. This is a specific software-error promise, not a broader satisfaction or City-record-accuracy guarantee.
Compliance Watch enrollment and legacy billing
New Compliance Watch enrollment and checkout are paused while pricing, terms, and operational readiness are reviewed. No amount shown in legacy records, source code, or prior materials is a current public offer. If enrollment reopens, the exact property scope, price, renewal terms, and cancellation path must be shown before purchase.
The subscription includes the City-record check results, the workflow for the things only you can confirm, to-dos, configured reminders and alerts, and the history described at purchase in the customer's recorded agreement. Source gaps and owner-provided facts remain labeled; the service is not a City, inspection, filing, legal, or compliance certification. Unfinished add-ons are not current public offers.
Monthly billing and legacy early-bird rates are not available to new customers. Existing $15 monthly subscribers, locked $99 early-bird subscribers, and other legacy subscribers continue at their recorded rate and retain their cancellation and billing-access terms unless they voluntarily accept a migration offer.
Annual monitoring includes up to three reminders around 60, 30, and 7 days before the rental-license expiration date on City records, depending on when annual monitoring begins. It also includes email alerts after a material supported-record change is detected and a monthly status message. These paid communications are separate from the one-reminder free signup.
Cancel through Manage billing. Protection remains active through the period already paid for, with no further renewal charge.
Guarantees
The legacy guarantees below remain the published terms for qualifying purchases and subscriptions that were sold with them. There is no new Compliance Watch checkout while enrollment is paused. A future offer must state its own approved refund and service-assurance terms before checkout.
Legacy PRC Compliance OS 30-day annual refund window. Annual plans carry a 30-day any-reason guarantee: contact us within 30 days of purchase and we refund the plan in full. No questions asked. These guarantees are refund promises about our own detection and reminders. They do not promise legal compliance, City approval, a successful license renewal, or the accuracy of the City's underlying records.
Legacy PRC Compliance OS Never-Miss Guarantee. If a covered supported-record change first appears in a successful scheduled re-check and we do not email you within the defined one-business-day notice clock — or a covered supported rental-license date passes without the applicable 60-, 30-, and 7-day reminders — the remedy is twice the annual fee actually charged or allocated to the affected property, subject to the eligibility, source, timing, claim-window, and limitation terms below.
Legacy annual 30-day any-reason guarantee. Annual plans carry a 30-day any-reason guarantee: contact us within 30 days of purchase and we refund the plan in full. No questions asked.
Never-Miss terms for eligible annual and grandfathered monthly plans. If a material change appears in the supported public records we re-check daily for your property and we do not email you within one business day of our re-check first showing it — or a supported rental-license expiration date passes without our 60-, 30-, and 7-day reminders — we refund double your annual fee. For an eligible grandfathered monthly subscription, the remedy is twice the latest monthly fee actually charged for the affected property, not an annual-fee refund.
The Never-Miss Guarantee applies only while the affected property is covered by an active, paid annual plan or an eligible grandfathered monthly subscription and monitoring remains available through the paid period. A property added after the change or reminder trigger is not covered for that earlier event. Legacy monthly eligibility ends when that subscription's paid access ends or the customer accepts a migration.
A supported material change is a production monitoring transition labeled new issue, expiring, action needed, resolved, or materially changed from a successful comparison of supported public records. It does not include an owner-confirmation or private fact, a cosmetic wording change, a City source outage, or a change the City has not yet published to a supported source.
For a supported material change, the notice clock begins when our first successful scheduled re-check detects and records the change, not when the underlying event occurred or when the City first published it. One business day means by 11:59 p.m. America/New_York on the next Monday-through-Friday day, excluding U.S. federal holidays. For license reminders, the applicable clock is the supported expiration date in monitoring: if coverage begins or the date first becomes available inside a 60-, 30-, or 7-day threshold, only the later reminder stages that remain available are covered.
For an eligible annual plan, the Never-Miss remedy is twice the annual fee actually charged for the affected property for the paid term in which the missed event occurred. When multiple properties are sold for one portfolio total, the affected property's fee is the net annual subscription amount actually paid for that term after discounts or credits and excluding tax, divided equally by the validated covered-property count recorded for that term, rounded to the nearest cent. For an eligible grandfathered monthly subscription, the Never-Miss remedy is twice the latest monthly fee actually charged for the affected property before the missed event. It is not twice an annualized amount.
Submit a Never-Miss request within 30 calendar days after the missed alert or reminder was due, from the subscription email, with the affected property and missed-event date. One remedy is available for the same missed event on the same property.
Legacy audit clarity promise. The Property Audit & Action Plan keeps its own promise: if it does not make your property's next step clearer than it was before, contact us within seven days and we will refund the purchase.
If our software incorrectly presents a supported public record because of our error, we will re-run the check, correct the report, and refund your latest payment. Guarantee requests are reviewed manually by our support team; include the property address and the date of the missed change or reminder.
These guarantees are refund promises about our own detection and reminders. They do not promise legal compliance, City approval, a successful license renewal, or the accuracy of the City's underlying records.
Other refund situations
Partial subscription periods are not pro-rated except where a guarantee above applies. If a renewal was charged after you meant to cancel, email us and we will review and refund that mistaken charge. For an eligible historical Property Audit & Action Plan purchase, the one-time audit credit applies once toward Compliance Watch started within 30 days on the same property. The legacy audit is not offered to new customers.
Compliance Vault
Compliance Vault records are private metadata supplied by the signed-in owner. You are responsible for the accuracy of dates, status, and notes you enter. An owner-provided record is not a City verification, inspection, or legal determination. The Vault stores record details, not uploaded document files.
Contact
Questions: support@phillyrentalcompliance.com.