Terms of Service

Service description

Philly Rental Compliance is an information and workflow service. The Free Property Check reads City of Philadelphia public records for an address you provide. Compliance Watch is the software-only monitoring service for supported-source rechecks, owner confirmations, dated to-dos, configured reminders, and history. Start with the free property result; the covered properties, total, and purchase terms are shown before payment.

Philly Rental Compliance is operated by Philly Rental Compliance LLC, with a mailing address at 1 N Broad St, Philadelphia, PA 19107. That is the party you are contracting with. Written notices may be sent to that address or to support@phillyrentalcompliance.com.

What the service does not provide

We are not a law firm, filing service, property manager, or inspector, and we do not provide legal advice. For legal questions, consult a licensed Pennsylvania attorney.

We do not file applications, submit documents, coordinate testing, inspect a property, or manage it for you.

Public-record limitations

The City of Philadelphia controls its own records, reviews, and processing times. We report what the City's public data shows; we cannot and do not guarantee City outcomes or timelines.

Reports reflect supported public records at the time of the check. They are provided for information and are not a guarantee of compliance or a substitute for the City's own determinations.

Owner-confirmation items

Some requirements aren't in the City's published data, such as your business-tax standing. The City does publish lead-certification records, but they may not show whether a certificate covers a specific unit. We flag those clearly for you to confirm, rather than guessing or implying a pass.

Purchases

The Free Property Check is free and requires no card. Compliance Watch is the paid software service. Before payment, checkout shows the covered properties, the total and billing interval, renewal terms, cancellation path, and the guarantee.

Historical purchases remain governed by their recorded terms. A customer who bought the former $29 audit keeps durable report access unless that purchase was refunded, and an unrefunded purchase keeps its $29 report credit toward Compliance Watch (see Guarantees). Existing subscription customers keep their recorded renewal, cancellation, refund, receipt, and billing-history access unless they voluntarily accept a migration offer. The current public name, Compliance Watch, does not rename or replace a historical customer's agreement, receipt, or guarantee.

Free expiration reminders

The free reminder is separate from paid monitoring and outside its guarantee. When the Free Property Check's email step is on, entering your email to see a result sets one reminder for that property, with no confirmation step, where the rental-license expiration date on City records allows one: about 30 days before that date, or about 7 days before it when fewer than 30 remain. No reminder is set when fewer than 7 days remain, when City records show the license as expired or inactive, when no license or expiration date is on record, or when that email address already covers the property under Compliance Watch, whose 60, 30 and 7 day reminders apply instead. Before sending we read the City record again: the same date gets the reminder, a later date gets a short note that the license looks renewed, and anything else gets nothing.

While the email step is off, the result is shown first, and its email form offers the same one reminder by double opt-in: you request it for one selected property, then confirm it from your inbox before reminder delivery is enabled. One reminder when the rental-license expiration date on City records is about 30 days away, or shortly after confirmation if fewer than 30 days remain.

Either way it is at most one free reminder for that supported license cycle, and it does not include supported-record change alerts, monthly status messages, tasks, or history.

The unsubscribe link in any free check email stops those emails for that inbox across its properties and cancels any reminder still scheduled. The unsubscribe option in the older double opt-in reminder turns off the free expiration-reminder email type for that inbox across its selected properties. Unsubscribing from either free type does not cancel an annual subscription or a paid monthly plan, and does not stop payment receipts or security messages.

Renter record purchases

The $9.99 renter record is sold on the renter page as a one-time purchase. A purchased renter record remains accessible through its private link for 90 days from purchase and is then purged, so save or print a copy before that period ends; reopening the link does not change the purchase's receipt, retention period, or refund rights. If our software displays a supported public record incorrectly because of our error, contact us. We will correct the record and refund the $9.99 purchase. Email support@phillyrentalcompliance.com from the purchase email with the property address and approximate purchase date.

Compliance Watch enrollment and legacy billing

Compliance Watch is billed annually, or monthly where checkout offers a monthly option. The covered properties, total, billing interval, renewal terms, and cancellation path are shown before payment. A subscription renews automatically at the end of each billing period at the rate shown at checkout or, if you later add properties from your dashboard, at the renewal rate shown when you confirmed that change, unless it is canceled first. About 30 days before an annual renewal we email the renewal date and the amount Stripe expects to charge; monthly invoices follow the monthly billing cycle. Cancel through Manage billing. Protection remains active through the period already paid for, with no further renewal charge.

The subscription includes the City-record check results, the workflow for the things only you can confirm, to-dos, configured reminders and alerts, and history. Paid monitoring includes up to three reminders around 60, 30, and 7 days before the rental-license expiration date on City records, depending on when annual monitoring begins. It also includes email alerts after a material supported-record change is detected and a monthly status message. These paid communications are separate from the one-reminder free signup. Source gaps and owner-provided facts remain labeled; the service is not a City, inspection, filing, legal, or compliance certification.

Grandfathered monthly subscriptions and other legacy subscriptions continue at their recorded rate with their recorded renewal, cancellation, and billing-access terms unless the customer voluntarily accepts a migration offer; those legacy rates are not available to new customers.

Other refund situations

Partial subscription periods are not pro-rated except where a guarantee above applies. If a renewal was charged after you meant to cancel, email us and we will review and refund that mistaken charge. The former $29 audit is not offered to new customers; its $29 report credit is described under Guarantees.

Property records you add

Property records you add in your dashboard are private metadata supplied by the signed-in owner: document type, owner-confirmed status, dates, and notes. You are responsible for the accuracy of what you enter. An owner-provided record is not a City verification, inspection, or legal determination. You may attach your own copies of documents to these records. You are responsible for having the right to upload them. An attached file is not a City verification, and we do not review its contents.

Limits on our liability

Philly Rental Compliance organizes public records and your own entries. It does not inspect properties, does not decide whether you comply with the law, and cannot prevent a City action. To the fullest extent Pennsylvania law allows, we are not liable for indirect, incidental, special, or consequential losses, or for lost profits, lost rent, fines, penalties, or the cost of substitute services, even if we were told they were possible.

For any other liability, our total responsibility to you is limited to the amount you paid us for the service in the twelve months before the event that gave rise to the claim.

Nothing here limits liability that cannot be limited by law, including liability for fraud, for willful misconduct, or for death or personal injury caused by negligence. The refunds and remedies in the Guarantees section above are separate: this section does not reduce them.

When you cover our costs

You agree to cover our reasonable costs, including legal fees, if a third party brings a claim against us because of how you used the service: what you entered into it, how you used what it produced, your dealings with your tenants, or your use of the service in a way these terms or the law do not permit.

This does not apply to a claim caused by our own breach of these terms, our negligence, or our willful misconduct. We will tell you promptly about any claim we ask you to cover, will not settle it without your agreement, and you may take part in the defense with your own lawyer.

Governing law

Pennsylvania law governs these terms and any dispute arising from them, without applying its conflict-of-laws rules. Where a dispute is not resolved by arbitration under the next section, it belongs in the state courts sitting in Philadelphia County, Pennsylvania, or in the United States District Court for the Eastern District of Pennsylvania, and we each agree those courts may hear it.

Resolving a dispute

Email us first. Most problems are a billing mistake or a record we can correct, and we would rather fix it than argue about it. If we cannot settle a dispute within sixty days of you telling us about it in writing, either of us may take it to binding arbitration before a single arbitrator administered by the American Arbitration Association under its consumer rules, held in Philadelphia or by video or telephone if you prefer. The arbitrator decides the dispute individually; neither of us may bring it as a class action or as a representative claim.

Two things are outside arbitration: either of us may bring a claim in small-claims court if it qualifies there, and either of us may ask a court for an injunction to stop misuse of accounts, data, or intellectual property. We pay the arbitration filing and arbitrator fees for any claim under ten thousand dollars, except for a claim the arbitrator finds frivolous.

You can opt out of arbitration. Email support@phillyrentalcompliance.com with the words “arbitration opt-out” and the email on your account within thirty days of first agreeing to these terms. Opting out changes nothing else about your account, and the Governing law section above then applies to any dispute.

Contact

Questions: support@phillyrentalcompliance.com.