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Can I cancel monitoring at any time?
Yes. Compliance Watch renews automatically at the end of each billing period; cancel any time before then through Manage billing or by replying to any email from us. Former plans remain governed by their recorded renewal and cancellation terms.
Canceling never forfeits time you already paid for: monitoring, alerts, reminders, and the owner toolkit stay active through the end of the current paid period, and the subscription simply does not renew again. There is no cancellation fee and no phone call required.
Legacy subscribers keep the terms attached to their existing subscription: grandfathered monthly plans continue at their recorded rate and remain cancelable through Manage billing. Legacy rates are not available to a new customer, and migration is voluntary.
30-day full refund, any reason. And if a license on your watch list expires without a reminder from us, your next year is free. Grandfathered monthly subscriptions keep the refund terms they were sold with; email support with the property address to claim. These guarantees are refund promises about our own detection and reminders. They do not promise legal compliance, City approval, a successful license renewal, or the accuracy of the City's underlying records.
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Philly Rental Compliance is an independent service, not the City of Philadelphia or a law firm. Answers about City rules summarize the City's published requirements as general information, not legal advice; requirements change, and future-effective provisions need a current check of implementation and litigation status. For legal questions about your situation, talk to a licensed Pennsylvania attorney.
See where your own property stands
Preview your rental-license status, recorded expiry and counts of items needing attention (free, in about 30 seconds, with a copy by email). Compliance Watch adds the full record details, next steps, reminders and supported-source rechecks, from $99/year.