How do refunds and the Compliance Watch guarantee work?

30-day full refund, any reason: contact us within 30 days of purchase and we refund the subscription in full.

A license on your watch list is the rental license of a property under an active Compliance Watch subscription whose expiration date was present in City records at least 60 days before it passed.

To claim, email support within 30 days of the expiration date with the property address. We check our delivery log for the 60-, 30- and 7-day reminders and, if none was sent, credit your next subscription year.

If you bought the former $29 audit, its credit toward Compliance Watch is honored on request — email support. Grandfathered monthly subscriptions keep the refund terms they were sold with; email support with the property address to claim.

If our software incorrectly presents a supported public record because of our error, we will re-run the check, correct the report, and refund your latest payment. Guarantee requests are reviewed by our support team; include the property address and the expiration or purchase date.

These guarantees are refund promises about our own detection and reminders. They do not promise legal compliance, City approval, a successful license renewal, or the accuracy of the City's underlying records.